Privacy Policy

Effective Date: May 25, 2026

At iStore Service Centre, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or contact us for repair services.

1. Information We Collect

When you contact us through our website, phone call, WhatsApp, or visit our store, we may collect:

• Your name
• Mobile number
• Email address
• Device details (iPhone, MacBook, iPad, Apple Watch, etc.)
• Repair/service request details
• Billing or payment details (if applicable)

We may also collect website usage information like:

• Pages visited
• Time spent on website
• Browser/device type
• Location data (for analytics and ad performance)

2. How We Use Your Information

We use your information only to provide better service, including:

• Responding to your repair enquiries
• Booking repair appointments
• Updating repair status
• Calling or messaging regarding your device
• Sending invoices or payment details
• Improving website experience
• Measuring Google Ads and website performance

We only collect the information needed to assist you properly.

3. Device Privacy

We understand that your devices may contain personal data.

During repair service:

• We do not access personal photos, messages or private files unless required for repair testing.
• Our technicians handle devices carefully and professionally.
• We recommend customers back up important data before repair.

iStore Service Centre is not responsible for data loss caused by device damage, software failure, or existing technical issues. Customers are advised to take a backup before service.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your details may only be shared when required for:

• Payment processing
• Service communication
• Legal requirements

We keep customer information private and secure.

5. Cookies & Analytics

Our website may use cookies and tools such as Google Analytics to understand website traffic and improve performance.

These tools may collect:

• Website visit activity
• Device/browser information
• General location

This helps us improve service and website experience.

6. Data Security

We take reasonable steps to protect customer information.

This includes:

• Secure systems
• Restricted access
• Regular monitoring

While we work to keep information safe, no online platform can guarantee 100% security.

7. Your Choice

You may contact us anytime to:

• Update your information
• Request removal of your details
• Ask privacy-related questions

8. Contact Us

iStore Service Centre
Shop No. 26 First Floor, Harmony Mall,
Near Vibgyor High School, Goregaon West, Mumbai, Maharashtra 400104

Phone: 07208036340

Website: https://istoreservicecentre.com